Terms and Conditions

1. General provisions

1.1. The General Business Terms and Conditions (hereinafter referred to as the “GTC”) contained in this contract govern the conditions for the implementation of accommodation and related services and the contract between the Operator and the Client specified in these General Terms and Conditions (hereinafter referred to as the “Agreement”). The General Terms and Conditions are binding for all cases included in the General Terms and Conditions. Changes can be made by agreement of both contracting parties, and only in writing. The written form also means an email or SMS sent to the contacts listed in the “Contacts” paragraph. We conclude all contractual relations with you in accordance with the legal code of the Czech Republic, legal relations not expressly regulated by the contract and business conditions are governed by the Civil Code and the Consumer Protection Act as amended.

1.2. Contracts are concluded in the Czech language.

1.3. The contracting parties are MAŠEK – ISM, spol. s.r.o. as the operator of the Apartment (hereinafter referred to as the “Operator”) and user of the Operator’s services (hereinafter referred to as the “Client”).

1.4. The Operator’s services are accommodation in Apartment Hurghada 1, Red Sea Governorate 1964611, Egypt (hereinafter referred to as “Apartments”) and related services provided by the Operator or contractual partners. The subject of the contract is the provision of accommodation, rental and services to the Client within the agreed scope and according to these pages.

1.5. Apartments are accommodation facilities where the Client is accommodated based on an order and contract. The contract is concluded upon confirmation of the order by the Operator. The order can be placed and confirmed at the contacts listed in the “Contacts” paragraph or via the operator’s online reservation system. By sending the order, the Client confirms that he agrees to the use of means of remote communication when concluding the contract and that he has familiarized himself with and agrees with the General Terms and Conditions, which are part of the purchase contract. If a third party (hereinafter referred to as the “Customer”) placed an order on behalf of the Client, then this third party and the Client jointly guarantee the Operator as joint and several debtors for all obligations arising from the contract.

1.6. The operator reserves the right to change the GTC. The change to the GTC is valid 14 days after its publication.

1.7. When sending an order or contact form, the client honestly declares that the given data is correct and that he has not provided the data of a third party. The client is responsible for the correctness of the entered data.

2. Reservation of accommodation capacities and services

2.1. Reservation of accommodation and any other services of the Operator and confirmation of this reservation by the Operator is possible online or in writing, i.e. by email.

2.2. The reservation is considered valid and binding in case of written confirmation by the Operator or by automatic email confirmation generated by the relevant online reservation system.

2.3. Reservations can also be made on the Operator’s website or on the websites of third parties operating in the tourism industry, with whom MAŠEK – ISM, spol. s.r.o. concluded cooperation agreement. The Client has the opportunity to search for the Operator’s services and products on these partner websites as well and subsequently reserve them on the Operator’s website without leaving the interface of the partner website.

2.4. The reservation is completed by paying a deposit of 50%, or the entire amount of the ordered accommodation and services in cash, by bank transfer or through a payment gateway. In the event that the Client with a valid reservation does not show up to use the ordered services and products, the Accommodation Provider will deduct from the paid deposit the amount that was used to secure the reservation, in the amount determined in accordance with the cancellation conditions stated in point 8.2. The reserved nights will be canceled according to the cancellation conditions stated in Article 8.

2.5. The client acknowledges and confirms the information received during the reservation, in particular descriptions and characteristics of the services and products provided, contact details, payment and cancellation conditions, validity of the offer and prices. Booking online assumes complete, unreserved acceptance and validity of these GTC and knowledge of the information on personal data protection, which is part of the contract concluded with the Accommodation Provider.

2.6. The photos shown on the website and pages for mobile devices of the Accommodation Provider as well as in the presentation materials serve as an example only. Although the Accommodation Provider tries to convey the visual appearance of the accommodation facilities as concisely as possible, unintended deviations may occur.

3. Protection of personal data

3.1. We process personal data obtained during a visit to our website or entered during accommodation in accordance with Act No. 101/2000 Coll. on the protection of personal data. Your personal data is secure and protected against misuse. Your personal data may be used for accounting purposes, management of the Apartments, statistics or to send the Operator news, if you give your consent. We use them to implement the entire business, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and communicating with you, i.e. all customer administration.

3.2. At your request MAŠEK – ISM, spol. s.r.o. without undue delay and will notify in writing whether and what personal data it has recorded about you. If you have questions regarding the processing of your personal data, you can direct them to the contacts listed in the “Contacts” paragraph.

3.3. Collection and processing of personal data

3.3.1. When you visit our website, our web servers and services connected to them record the IP address assigned to you by your Internet service provider, the website from which you visit us, the website you visit with us, as well as the date and duration of your visit . Personal data will only be recorded if you provide it to us of your own free will, for example as part of registration or for the execution of a contract. Transfer of personal data to state institutions and authorities follows only within the framework of binding legal regulations.

3.4. Consent to the processing of personal data

3.4.1. By providing personal data, the Client agrees to the inclusion of personal data filled in by him in the database of the Operator, as administrator.

3.5. Cookies

3.5.1. Our website uses Cookies, which are basic data about our website that your browser saves on your hard drive and thus speeds up the loading and viewing of our pages in the future. Cookies can be used to determine whether you have already visited our website from your computer. Only cookies on your computer are identified.

3.5.2. You can deactivate the use of cookies in your internet browser.

4. The price of the stay

4.1. The price of the services are listed on the page www.fam-home.com The prices listed in the price list are final and complete.

4.2. The operator will issue a tax document. If necessary, the operator will also issue a pro-forma invoice.

4.3. Online payments The client will wait for instructions for card payment, which are generated by the Operator’s reservation system.

5. Payment Terms

5.1. The operator is obliged to prepare and provide the ordered accommodation services and products.

5.2. Unless otherwise stated or agreed, the price does not include additional services and products.

5.3. The Operator may change prices if the Client or the Operator increases the number of reserved rooms or the length of stay and the Client or the Operator agrees to such a change.

5.4. The Operator can provide the Client with alternative accommodation of adequate quality if the Client agrees. Additional costs associated with alternative accommodation are charged to the Operator.

5.5. If the Operator issues a voucher, it can only be used to pay for accommodation services. The value of the voucher corresponds to the amount and currency stated on it. The voucher cannot be returned, sold or exchanged for cash and can be used in its entirety, i.e. without dividing its value into more than one payment. Voucher loss, mutilation or theft cannot be replaced. Each voucher shows the date of issue, validity and voucher number. The voucher can be used for online payment.

5.6. The payment is one-time. The client is obliged to properly check the payment data and make the payment through the payment gateway.

5.7. In case of late payment, the reservation will be cancelled.

6. Obligations of the client

6.1. The Client is obliged to provide the Operator with all the details necessary to properly ensure the services of the Operator and contractual partners. Above all, provide the correct information required for accommodation, documents to confirm them and payment of the agreed price.

6.2. Pay the deposit or pro-forma invoice and other payments within the set deadline.

6.3. The client is obliged to come to take over the accommodation at the time when the reservation starts. If he does not arrive at the agreed time and does not agree with the Operator on other conditions, his reservation for the given date will be forfeited.

6.4. The Client is fully liable for all damage to the property of the Apartments, caused by his fault, the fault of the persons staying with him and the fault of the animals that the Client brought with him.

6.5. For hygienic reasons, the use of the hotel facilities is not permitted for persons suffering from infectious diseases.

6.6. The Client is obliged to follow the instructions of the Operator and the staff of the Apartments.

7. Obligations of the Operator

7.1. The operator undertakes to provide the Client with accommodation and related services in accordance with the contract and to the best of his knowledge and conscience.

8. Cancellation of stay and penalties

8.1. The Client is obliged to cancel the stay in writing, stating the reservation data (full name and date of reservation) and deliver it to the operator in person, by registered letter or electronically. For determining the cancellation fee, the date of receipt by the Operator for personal delivery, the date of sending an email or SMS for electronic cancellation, and the date of receipt of the letter for sending by letter are decisive.

8.2. When the Client cancels the stay, the Operator charges cancellation fees (contractual fines) according to the specifications below. Cancellation fees are charged from the total price of the stay.

8.3. Cancellation more than 14 days before the start of the reservation fee 0%

8.4. Cancellation more than 7 days and less than 14 days inclusive before the start of the reservation fee of 30%.
Cancellation less than 7 days inclusive before the start of the booking 50% fee

8.5. Změna osoby Klienta je bez poplatku.

8.6. In case of cancellation of the reservation by the Client, the Operator is obliged to return to the Client the deposit paid, reduced by the corresponding cancellation fee, within 14 days of receiving the request for cancellation of the stay, see article 8.2.

8.7. Financial advances are returned in the form of a bank transfer to the account number specified by the client in the request to cancel the stay.

8.8. In case of violation of the accommodation regulations, the Operator reserves the right to impose a contractual fine of up to 400€.

9. Exclusion of the client from the stay

9.1. The Operator reserves the right to exclude from the stay and expel from the building and grounds of the Apartments a Client who violates the legal regulations of the country in which the Apartment is located, refuses to follow the legitimate requirements and instructions of the Operator and the staff of the Apartments, verbally or physically attacks or restricts the rights of the Operator, the staff of the Apartments and other guests, damages the property of the Operator. In such a case, the Client is obliged to leave the accommodation facility and the property of the Apartments without undue delay. The Client’s right to compensation for unused services and the possibility of further stay in the Apartments also expires.

10. Withdrawal from the contract by the operator

10.1. The Operator is entitled to withdraw from the contract without undue delay if it finds that the Client has breached the contract in a substantial way. For the purposes of this Agreement, the following shall be considered a material breach of this Agreement:

10.1.1. delay by the customer in payment of the purchase price, non-compliance with the reserved date.

11. Changes to agreed services

11.1. In the case of extraordinary circumstances and circumstances due to “force majeure”, such as due to the decree of the government authorities of the country where the Apartment is located, which make it impossible for the Operator or the Client to provide or use the ordered accommodation services, the Operator or the Client can cancel the reservation, or change it by mutual agreement reservation date. In this case, the Client does not pay the cancellation fee for canceling the reservation. If the Client’s stay has already started, the Operator is entitled to compensation for services already used.

11.2. In case of cancellation of the stay by the Operator, the operator is obliged to notify the Client of this fact without unnecessary delay. The Operator is obliged to return payments for unused services to the Client within 7 days in the full amount of unused services to the Client’s account. The Client is obliged to inform the Operator without undue delay of the account number for refunding the payment for unused services. The Client has the right, after agreement with the Operator, to choose an alternative reservation date instead of refunding the payment.

12. Complaints Procedure

12.1. In the event of a complaint, the Client is obliged to apply his requirements without undue delay on the spot to the representative of the service provider or to the contacts listed in paragraph “13.1 Contacts”. If it is not possible to resolve the complaint on the spot, the Client shall make a written complaint with the Operator. This protocol is drawn up in 2 copies and one is given to the Client, which will serve as proof of the claim and for further claim proceedings.

12.2. If the complaint is not submitted without undue delay, the hope for its positive resolution is reduced, even more so if timely submission of the complaint could prevent further damage. In the case of accommodation, damages and property or non-property damage caused by the Client’s fault or the Client’s complicity are not considered to be the subject of a complaint.

12.3. If the client does not use the ordered services without substantial reasons, he is not entitled to compensation or a discount.

12.4. All complaints and comments of the Client regarding accommodation and related services are handled by the Operator. Complaints can be submitted by the Client in person or electronically to the contacts listed in paragraph “13.1 Contacts”.

12.5. The accommodated guest has the right to submit a proposal for an out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2.
Email: adr@coi.cz
Web: http://adr.coi.cz
The Czech Trade Inspection is a supervisory authority supervising consumer protection, proceeding in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection, as amended, and other legal regulations. The website of the Czech Trade Inspection is www.coi.cz.

13. Contacts

13.1. You can contact us at these contacts:

13.1.1. Manager phone: +420 775 339 961 Manager email: info@fam-home.com

13.1.2. Executive email: management@masek-ism.cz WEB: www.masek-ism.cz

14. Final Provisions

14.1. In the event that the relationship related to the use of the sitewww.fam-home.comor the legal relationship established by the contract contains an international (foreign) element, then the contracting parties agree that this relationship is governed by Czech law.

14.2. The operator reserves the right to establish additional rights and obligations beyond the scope of these GTC for selected services. These rules will always be stated on the website or in the premises for drawing up the service and take precedence over the provisions of the General Terms and Conditions.

14.3. If any provision of the General Terms and Conditions turns out to be invalid, this will not affect the validity of the other provisions of the General Terms and Conditions.

In Prague on February 1, 2023